USER JOURNEYS
Map user journeys to actual code paths.
Debug conversion drops without engineers.
"When a user clicks Buy Now, what happens?" Trace the full funnel from button click to confirmation email. Find where things break.
- "Walk me through the checkout flow step by step"
- "What happens after a user submits their payment?"
- "Where could this user journey fail?"
Trace User Journeys
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Understand the funnel at a code level.
# conversion-debugging
PM
Riley • Product
3:45 PM
@context Walk me through what happens when a user clicks "Complete Purchase"
CX
critical.cx
APP
3:45 PM
Purchase flow (8 steps):
1.
2. POST to
3.
4.
5.
6.
7.
8. Redirect to
Potential drop point: Step 4 can timeout on slow Stripe responses (see error logs)
1.
checkout.js validates form client-side2. POST to
OrdersController#create3.
OrderValidator checks inventory4.
PaymentService.charge hits Stripe5.
Order.complete! updates status6.
InventoryJob decrements stock (async)7.
OrderMailer sends confirmation8. Redirect to
/orders/:id/thank_youPotential drop point: Step 4 can timeout on slow Stripe responses (see error logs)
Response time: 11.2s
FUNNEL INTELLIGENCE
Know exactly what the code does.
Conversion Debugging
Analytics"We're losing users at step 3. What happens there?" Understand the code to understand the drop.
Error Investigation
Support"User says checkout failed. What could cause that?" Get potential failure points before asking eng.
Feature Planning
Product"What does the onboarding flow look like in code?" Understand the current state before planning improvements.
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Understand your funnel at the code level.
Trace user journeys. Find drop-off points. Fix conversion.
✓ Full flow tracing
✓ Failure point detection
✓ No engineer required
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See what your users experience, in code.
PM: Trace signup flow
Analyzing controllers...
✓ 6 steps identified
PM: Where could it fail?
• Email validation (step 2)
• Stripe timeout (step 4)
✓ Drop points identified
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