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# product
PM
Sarah • Product 3:30 PM
@context How does our payment system work? I'm writing a spec for a new feature.
CX
critical.cx APP 3:30 PM
Here's how payments work:

1. User initiates checkout
→ Creates a Stripe payment intent

2. Stripe processes payment
→ Handles card validation, 3D Secure, etc.

3. Webhook confirms success
→ Updates order status to 'paid'
→ Sends confirmation email

The flow is in app/services/checkout_service.rb if engineering needs specifics.
Response time: 10.1s
PM
Sarah • Product 3:31 PM
Exactly what I needed for my spec. Thanks!

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Q: How does user onboarding work?
Analyzing codebase...
✓ Found onboarding flow
1. User signs up (email/password or Google SSO)
2. Verification email sent automatically
3. First login triggers welcome wizard
4. Wizard completed = user marked 'onboarded'